Consulting Services
Vickery Coaching provides customized coaching and consulting programs that meet the needs of your business. We are committed to helping you grow your team and your practice so that you can enjoy success. Our consulting services include:
- Attracting & Keeping Your Team
- Creating the Schedule
- Establishing Case Acceptance Skills
- In-Office Practice Management Training
- Key Practice Indicators (Business Success Tracking)
- Online & Virtual Coaching
- Preventing Cancellations
- Successful Financial Conversations
Consultation and coaching sessions can be held in-office or via video chats or conference calls, depending on what works best for you and your practice. We offer both one-on-one sessions as well as coaching for your entire team, so that you can develop the skills needed to grow your practice. Eric Vickery will work with you to find the coaching and consultation schedule and trainings that are right for your needs.
Our goals are to help you:
- Generate more profitability
- Eliminate stress
- Effectively market your practice
- Manage your time more efficiently
- Increase your output while decreasing your input
- Create a positive team environment
- Become completely organized
- Implement an effective management system
- Help everyone work towards a common goal
- Train your team to recognize challenge and find solutions
- Fall in love with your dental practice again
We invite you to contact us at (530) 356-4011 to learn more, schedule a consultation and begin your journey to success.
Attracting & Keeping Your Team
Your team is key to the success of your practice. Attracting and keeping a team of well-trained dental professionals with excellent clinical skill, as well as positive and friendly attitudes, is vital to maintaining your patient base and continuing to grow your practice. Here are a few of the questions you may ask yourself when building your team:
- What do you expect from your team?
- How do you train your team?
- How is your team accountable for patient care?
- What are the best ways to communicate with your team?
Our coaching seminars can help you determine standards for your team as well as ways to avoid high staff turnover in your office. We also offer team-building and other training sessions to help your office staff grow as individuals and as a group so that you can provide your patients with great experiences as well as excellent care. From creating a positive office culture and team meetings to interacting with each other and with your patients, we are here to help you! Our goal is to create a team of leaders who will work in harmony to help you achieve your goals for your practice.
Creating the Schedule
Creating the perfect day’s schedule of patients can be tricky. How do you determine the optimal number of patients per day? How can you walk the line between maintaining high standards of care and running a profitable business? What are the best time-management strategies to keep your office running smoothly? Eric Vickery can help you determine the ideal patient flow to keep your practice growing while also building a stellar reputation for quality care.
Establishing Case Acceptance Skills
Positive interactions and good customer service skills for both you and your team are an essential part of attracting, maintaining and growing your patient base. Eric Vickery specializes in effective case acceptance, or ways to speak and interact with potential patients so that they will schedule an appointment at your office. We will work with your entire team to help you develop the verbal skills needed to encourage case acceptance with your potential and existing patients, reduce last-minute appointment changes and help prevent no-shows so that you can organically grow your new patient numbers and keep them returning to your practice. In addition to standard coaching sessions, Eric also offers a special 2-day seminar on case acceptance to help you develop the skills you need.
In-Office Practice Management Training
Effective training is crucial in keeping your office running smoothly, as well as keeping it profitable. Based on your goals for your practice, Eric Vickery will help you build and implement the strategies that will grow and scale your business, from customer service and patient experience on the clinical side of your business to administration and team relationships. During your coaching sessions, Eric Vickery will provide customized training to coach, role play, implement systems and more so that you can meet your practice’s needs.
Key Practice Indicators (Business Success Tracking)
Eric Vickery has developed and refined a specialized Coaching Results Tracker to follow key practice indicators and track the success of your business. This tracking system follows everything about your practice so that you can see where you are succeeding, and which areas of your practice may need a little more help. Using this unique system, we can design a coaching program specific to your needs and goals.
Online & Virtual Coaching
An in-person visit from our consultant may not always be the best option for you and your team. Online and virtual coaching is available, and we will provide you with access to online videos, PowerPoints and training resources. Video conferencing and conference calls are also a great option. Please also feel free to check out our YouTube channel here.
Preventing Cancellations
Along with case acceptance, preventing cancellations is one of the most important ways to keep your practice growing. We want to help you reduce the number of “no-shows” and last-minute appointment changes, so that you not only receive new patients, but also keep them coming back to your office. Our goal is to help you build a base of long-term patients who will remain with you and refer more new patients to you.
Successful Financial Conversations
Finances can be a sensitive topic for many people. During our coaching sessions, we will work with you to help you learn the verbal skills to set your patients at ease about their budgets and help you have necessary conversations about treatment costs and financial plans for their treatment. We want to empower you to have positive conversations with your patients about their treatment costs, as well as increase the numbers of patients who make their payments in a timely manner.
If you have questions about any of our coaching seminars or consulting services, please contact our office for more details.